Identify, track and resolve service issues in a global wealth management environment

Our client is a successful international private bank based in Zurich. The company enjoys an enviable reputation and serves its demanding clients across the full range of wealth management services. To further strengthen the professional team in Zurich, we have been appointed to find an

Expert Service Management

In this newly established position you will be the global single point of contact for front office and cross-departmental service issues including all aspects like identification, investigation, escalation and resolution. You will manage the delivery of services to clients and other stakeholders with a permanent focus on enhancing service delivery as well as current processes and procedures. Furthermore you will be responsible for the overall success of assigned global and local initiatives in terms of timely implementation, adherence to quality standards and in line with budget requirements.

Successful candidates for this challenging position have a sound education and relevant experience in the financial services industry and/or consultancy. Core requirements include successful project management skills as well as an independent, solution-oriented, perseverant and proactive working style. As a strong team-player with a can-do attitude and very high standards in quality and reliability as well as excellent communication skills you will be able to convince professionals at all levels. Fluency in English is a prerequisite, German would be helpful. If this important role with a first-class employer attracts you and you fit the profile, please send your résumé and covering letter to Roland Staub or Peter Hoppler, preferably by e-mail.